We’ve compiled a list of the most frequent questions we have received. It’s normal and encouraged for patients to ask many questions when choosing to work with a licensed psychologist. Here are some answers to the questions we received the most. Please get in touch if you can’t find what you are looking for.
What are your office hours?
I will make every attempt to set up a time that works for both of us. Sessions are set up by appointment only. I do not offer Sunday appointments.
What is the best way to schedule an appointment?
We are easily reached by phone or email. With the exception of weekends and holidays, we typically respond to voicemails and emails within 24 hours. You can also schedule an appointment online.
How do I start Therapy?
Welcome to the journey! In order to start therapy, your first step is to find a therapist you feel comfortable with and who has received training in the area you want therapy/counseling in. In addition to looking at their website and/or online profile, it is best to call and get a sense of what it would be like to talk to them.
What happens during the 15 minute phone consultation?
The goal of the phone consultation is for you to get to know the specialties and methods of the therapist you are interested in working with, and for you to get a sense of what it feels like to talk to them. In addition, here at our practice, we feel responsible to provide our professional opinion regarding whether therapy is a good fit for your situation. If we feel that we are not the right therapist for you after we get to know your situation, we will let you know that directly and refer you to other mental health or medical professionals who would be a better fit for you. Please note that the free 15-minute consultation will not be a therapy session. Again, it is a chance to clarify your goals and our level of therapeutic fit so that we can get right down to work in our first session.
What can I expect in our initial session?
The initial session will include an evaluation of your needs. We will discuss your presenting concerns and what you would like to accomplish in therapy. There will be questions about previous life experiences and relationships. We will make time for you to ask questions about our practice. From there, we can decide together if we would like to schedule a second session.
Who is eligible for your services?
We see adults +21 and couples.
How long does each therapy session take?
If you're going for individual counseling, then your session will last approximately 50-55 minutes. This 50-55 minute is referred to as a “therapeutic hour." This is standard practice, although some clinicians will offer 45-minute sessions or 60-minute sessions. We stick with the 50-55 minutes and "block off" 60 for each session.
What is your cancellation policy?
A cancellation refers to when a client contacts their therapist in advance to cancel their psychotherapy appointment – even if it’s on short notice. A no-show refers to when the client doesn’t show up for their psychotherapy appointment without giving their therapist advance notice. When you make an appointment with us, that specific time slot is reserved just for you. We also carefully prepare for each individual appointment in order to offer you the very best care available. Since the scheduling of an appointment involves the reservation of time set aside, especially for you, a minimum of 24 hours' notice is required for rescheduling or cancellation of an appointment.
If for any reason a session is canceled less than 24 hours prior, the full fee will be charged. You may also inquire whether there is an option to have a phone session if you can’t attend a telehealth session. Please note that most insurance does not reimburse for missed sessions.
What are your fees and policies regarding request letters?
Dr. Kassai’s fees and policies regarding requests letters for proof of attendance, clinical record, treatment summary, and subpoenas to testify in court:
- letters that take under 15 minutes would be free of charge. Standard session fee plus administrative fees may apply for letters that require longer than 15 minutes.
What is your fees and policies regarding attendance in court?
A: For any subpoena that requires Dr. Kassai to make an in-person statement or be physically present for any legal proceeding:
Preparation time (including submission of records): $300 /hr
Phone calls: $275/hr
Time required in giving testimony: $500/hour
Mileage: The current Mileage rate set by IRS
Time away from the office due to depositions or testimony: $300/hour
All attorney fees/costs incurred by the therapist due to the legal action.
Filing a document with the court: $100
The minimum charge for a court appearance is $5000
A retainer of $2500 is to be paid at least 48h prior to the court date.
If a subpoena or notice to meet attorney(s) is received without a minimum of 48-hour notice, there will be an additional $500 “express” charge.
If the costs for the testifying process exceed the retainer's amount, those fees will be billed to the client and/or their legal representative.
Also, if the case is reset with less than 72 business hours notice, the client will be charged $500 (in addition to the retainer of $2500).
Finally, all fees would be doubled if Dr. Kassai had scheduled plans to go out of town.
B: For any subpoena of client records, files, or the production of any other written statements:
Preparation time for treatment summaries or production of other new documentation: Standard rate for clinical services per hour.
Do you offer sliding scale rates?
We do not offer a sliding scale or discounts.
Do you accept insurance?
We accept Aetna. For more information, please call or email.
What are your COVID-19 Policies?
Currently, all sessions are conducted online via our secured HIPAA-compliant platform until further notice.
What is a "Good Faith Estimate" Notice?
You have the right to receive a “Good Faith Estimate” explaining how much your mental health care will cost. Under the law, healthcare providers must give patients who don’t have insurance or are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Contact us and schedule for a free phone consultation!